"I'm worried about my dog/cat and want to know what to do."
Please call your closest emergency center for advice. Email is never an appropriate contact in an emergency situation. We recommend the North Peninsula Veterinary Emergency Clinic. Their direct number is (650) 348-2575 and they are located at 227 N Amphlett Blvd in San Mateo.
"Dr. Jurney just saw my pet at the hospital and I have questions."
Please reach out to us either by phone or email and we are happy to help. If you have more extensive questions, we will schedule you for a telemedicine consult so you can have a focused block of time with Dr. Jurney.
"I need a refill on my medications."
Please reach out to us either by phone or email and we are happy to help. Please give us at least two business days to complete this request. We do request rechecks every six months for patients on long term medications.
"Dr. Jurney helped my pet a while ago and I have questions about what is happening with them now."
Unfortunately without seeing you and your pet in person again, I can't give you advice about what is happening with them now. There are too many possibilities that we can't cover remotely, and I'm more likely to give you bad advice than good. If you live in the San Francisco Bay Area, we can arrange for a in person recheck. If you do not live in San Francisco, a check up with your regular veterinarian is a good idea if you have questions.
"When will you email me back?"
We check our email pretty frequently and try to get back to most people within two business days. Please understand that we are taking care of other sick pets during the business day, and sometimes emails do not get answered until the end of the day. If you have urgent concerns, please call or go directly to an emergency consult. We do not check email on weekends or Holidays. If you have extensive questions, we will request that we schedule a telemedicine consult so we can have a focused block of time together.
"I've never met Dr. Jurney, but I want her advice on my pet."
Unfortunately, due to the laws in California, we cannot consult remotely with pet owners. We no longer offer remote consultation with veterinarians.