"I'm worried about my dog/cat and want to know what to do."
Please call your closest emergency center for advice. Email is never an appropriate contact in an emergency situation.
"Dr. Jurney just saw my pet at the hospital and I have questions."
Often your best point of contact is the original hospital where I met you and your pet. They have access to full medical records and often are able to help you faster than I can. If you have questions that they cannot answer, the staff at the hospital can reach out to me. As my positions are temporary with each hospital, it's important that you maintain contact with a local doctor and make sure they are aware on the latest updates about your pet.
If I have seen you and your pet in the last month, I can often answer quick questions by email, but changes in your pet's condition, request for medications and other matters are often best handled by the hospital.
Please include which hopsital we met at, your name, your pet's name, breed and a brief summary of your pet's condition (surgery, seizures, etc). If you pet is on medications, please include a current weight and the dose of the medications. I often do not have immediate access to medical records from remote hospitals and complete information helps me give better advice.
"I need a refill on my medications."
Please contact the hospital where I originally saw your pet. Because I work in many different hospital in many different states, I'm not often at the hospital when you contact me for refills. I strive to include refills on prescriptions when appropriate. If you pet has not been seen for sometime or has a complicated or changing condition, a recheck exam with another doctor may be required before medications can be refilled.
"Dr. Jurney helped my pet a while ago and I have questions about what is happening with them now."
Unfortunately without seeing you and your pet in person again, I can't give you advice about what is happening with them now. There are too many possibilities that we can't cover remotely, and I'm more likely to give you bad advice than good. If you live in the San Francisco Bay Area, we can arrange for a in person recheck at one of several locations. If you do not live in San Francisco, a check up with your regular veterinarian is a good idea if you have questions. If they recommend a neurology consult a please ask them to reach out for a remote consult or consult your local veterinary specialty center.
"When will Dr. Jurney email me back?"
I check my email pretty frequently and try to get back to most people within two business days. Please understand that I am often traveling or taking care of other sick pets during the business day, and sometimes emails do not get answered until the end of the day. If you have urgent concerns, please call the hospital where I met your pet. I do not check email on weekends or Holidays.
"I've never met Dr. Jurney, but I want her advice on my pet."
Unfortunately, I cannot consult remotely with pet owners. I can give advice through your veterinarian though. If you would like me to consult on your pet's condition, please ask your veterinarian to submit a remote consult request.
If you live in the San Francisco Bay Area, I'm happy to see you in person at one of several locations.