"I'm worried about my dog/cat and want to know what to do."
Please call your closest emergency center for advice. Email is never an appropriate contact in an emergency situation. We recommend the North Peninsula Veterinary Emergency Clinic. Their direct number is (650) 348-2575 and they are located at 227 N Amphlett Blvd in San Mateo.
"Dr. Jurney just saw my pet at the hospital and I have questions."
Please reach out to us either by phone or email and we are happy to help. If you have more extensive questions, we will schedule you for a telemedicine consult so you can have a focused block of time with Dr. Jurney.
"I need a refill on my medications."
Please reach out to us either by phone or email and we are happy to help. Please give us at least one business day to complete this request.
"Dr. Jurney helped my pet a while ago and I have questions about what is happening with them now."
Unfortunately without seeing you and your pet in person again, I can't give you advice about what is happening with them now. There are too many possibilities that we can't cover remotely, and I'm more likely to give you bad advice than good. If you live in the San Francisco Bay Area, we can arrange for a in person recheck. If you do not live in San Francisco, a check up with your regular veterinarian is a good idea if you have questions. If they recommend a neurology consult a please ask them to reach out for a remote consult or consult your local veterinary specialty center.
"When will Dr. Jurney email me back?"
I check my email pretty frequently and try to get back to most people within two business days. Please understand that I am taking care of other sick pets during the business day, and sometimes emails do not get answered until the end of the day. If you have urgent concerns, please call the hospital where I met your pet. I do not check email on weekends or Holidays. If you have extensive questions, I will request that we schedule a telemedicine consult so we can have a focused block of time together.
"I've never met Dr. Jurney, but I want her advice on my pet."
Unfortunately, I cannot consult remotely with pet owners. I can give advice through your veterinarian though. If you would like me to consult on your pet's condition, please ask your veterinarian to submit a remote consult request.
If you live in the San Francisco Bay Area, I'm happy to see you in person at North Peninsula Veterinary Emergency Clinic. Please contact us for an appointment.